Terms and Conditions

These terms and conditions ("Terms and Conditions") govern the terms under which you may access and use the website, the app (where applicable) and the services associated with it (together, the "Service"). You agree to be bound by these Terms and Conditions by accessing and using the Service. The language of the Terms and Conditions and the Service shall be English.

Contract formation

  1. These Terms and Conditions are effective from the date on which you first access, register or use the Service. They may change from time to time.

  2. The Service was created to assist customers to send money to their friends, families, business partners or themselves using various methods of delivery.

Definitions

"You" and "your" refers to users of the Service, such as Senders and Recipients.

"Cash2VN", "we", "us" and "our" refers to CTY TNHH BVN STAR, a company registered in Ho Chi Minh City, Vietnam.

"Sender" means someone who uses the Service to send money.

"Recipient" refers to someone who receives money through the Service.

"Remittance" or "Transaction" means the transfer of money through the Service.

"Fee" means Cash2VN's fee plus additional charges or taxes (where applicable) to each Transaction.

"Transaction Amount" refers to the sum to be paid to the Recipient.

"Delivery" refers to the means by which the Recipient receives money through the Service.

Our obligations

  1. We agree to provide the Service to you using reasonable care.

  2. We are not obliged to process any particular Transaction. Upon submitting a Transaction, you are offering your Fee to us in exchange for our service to you. We may, in our sole discretion, choose whether or not to accept your offer to process your Transaction. The receipt of your fund does not constitute acceptance. If we decide not to process your Transaction, we will try to notify you quickly and refund you the amount received by us.

  3. We may impose limits on Transaction amounts or refuse to process Transactions for compliance purposes.

  4. Delivery times quoted on the website are representative for the normal / average service and are not a guarantee.

  5. We will try to process Transactions quickly, but any Transaction may be delayed or canceled for a number of reasons including but not limited to: validating your Transaction instructions, to contact you, to contact the Recipient, to comply with law.

  6. We may send notifications relating to Transactions by email. We will provide you with information after receipt of your funds along with details of the amount of the Transaction, the Recipient and the Delivery. We will attempt to provide the Recipient with up to date information the Delivery.

Your obligations

  1. You must have the legal capacity to from a binding legal contract in any relevant jurisdiction.

  2. You must not use any device or software to interfere or attempt to interfere with the proper working of the Service.

  3. You will provide us with any information that must be provided for a Transaction to be properly executed. It is your responsibility to make sure all the details are accurate before submission.

  4. We do not accept liability for loss or damages to you or any third party resulting from a delay or cancelation of a Transaction.

  5. If your Transactions involves a bank transfer, we will send the fund to the bank account number you provide. We don't validate the account holder name. We are not responsible for any losses that occur due to your inaccurate details.

  6. Cash2VN will have no responsibility for any fees or charges you may incur by the use of a particular payment method to fund the Transaction.

  7. You will not use the Service to pay for goods or services from third parties you do not know and trust. You will not submit a Transaction on behalf of a third person.

  8. You will comply with these Terms and Conditions as well as any applicable laws, rules and regulations. It is a breach of these Terms and Conditions to use the Service to send money to a Recipient who has violated the Terms and Conditions or in connection with illegal activity such as money laundering, fraud and funding of terrorist organizations. If we have reasons to believe you are using the Service in connection with illegal activities or fraudulent purposes, Cash2VN may report you to the appropriate authorities.

Warranties and liability

  1. Where we have breached the Terms and Conditions causing a loss to the Sender, we will refund the Transaction Amount and the Fee.

  2. Claims for compensation must be supported by relevant documentation.

Complaints

If you wish to make a complaint about any aspect of the Service, please send an email to [email protected]

Governing law

The parties submit to the exclusive jurisdiction of the Socialist Republic of Vietnam.

No waiver

The failure of Cash2VN to exercise or enforce any right or provision of the Terms and Conditions does not constitute a waiver of such right or privision.